Effective Date: January 2, 2019

Intro

Hello! Welcome to the Sung Heroes LLC Privacy Policy. Sung Heroes LLC (collectively described as "Sung Heroes", "we", "us", or "our") is the maker of Step In Time, Port Knock, Music Stitcher, and other mobile applications. This policy describes how Sung Heroes' Mobile Apps processes information about you. This Privacy Policy applies to all of our mobile applications ("Apps"). In this Privacy Policy we refer to our mobile applications, websites, and related services collectively as our "Services". We may periodically update this Privacy Policy by posting a new version on sungheroes.com. If we make any material changes, we will notify you by posting a notice in the Service prior to the change becoming effective. Your continued use of the Service after the effective date will be subject to the new Privacy Policy. By downloading, accessing and/or interacting with our Apps, you agree to the collection and use of your information in accordance with this Privacy Policy. If you have any other concerns about providing information to us or it being used as described in this Privacy Policy you should not use our Apps or other Services.

Contact Us

If you have any questions about your data protection, or if you have any requests for resolving issues with your personal data, we encourage you to primarily contact us through the feedback portion of our Apps. Alternatively you can email: danny @ sungheroes.com.

The Data We Collect

We only collect, use, share, store, or otherwise process your personal information when we have an appropriate basis. Examples include:

To provide services that are subject to terms you have accepted, such as our end user license agrements or service terms or conditions
When necessary to comply with legal obligations or for purposes of pursuing legitmate interests, if doing so is consistent with your rights and appropriate to the context, such as providing services, addressing app performance, fixing bugs, performing internal analytics, and conducting reasonable monitoring of your use of our services to prevent misuse of our services and fraud.
Additionally, we may, in certain cases, ask you for your consent for certain processing of your personal information.

We generally collect or receive information in three ways:

You voluntarily provide information to us, such as by creating an account, making purchases, or signing up for email alerts
We collect information automatically, such as through cookies or our apps and other software
Other parties, such as social networks, may provide information to us

Data you voluntarily choose to provide

Examples of data you may voluntarily provide us:

Contact information (such as name and email address)
Other data you choose to give us (such as data to identify a lost account)
Your messages to the Service (such as emails to our customer support)

The personal information we collect from you will vary depending on the services you are using, the websites you are visiting, and how you access those services and websites.

Data we collect automatically

We collect some information automatically when you visit our websites or use our apps. If a combination of information that we collect does identify you as an individual, we will treat the combined information as personal information. We typically aggregate the data that we collect automatically and use it in statistical form to determine trends among groups of users, rather than using it to identify individuals. We collect information automatically through technologies such as web browsers, cookies, log files, web beacons, third party analytics services, and our back-end servers collect usage data transmitted from our apps and other software. We use the information for purposes such as modifying or improving features, managing advertising, addressing technical issues, preventing fraud or misuse of our services, and conducting data analytics. We do not sell your information to other services or agencies. The type of information that we automatically collect may vary, but generally includes:

Technical information about your computer, device, hardware, or software you use to access the Internet or our services, such as IP address or other transactional or identifier information for your device (such as device make and model, information about device operating systems and browsers, or other device or system related specifications)
Usage information and statistics about your interaction with our websites, mobile apps, and applications, which may include the URLs of our websites that you have visited, URLs of referring and exiting pages, page views, time spent on a page, number of clicks, platform type, the application you used or the game you played, how long you used or played it and when, and other usage statistics
Crash reports, which may be automatically generated when an application crashes and includes information about your system and the crash
Information that facilitates a safer and more personalized experience, such as your display name or other user identification provided in connection with your application use, saved preferences, and device identifiers or usage information for authentication and fraud prevention purposes
Data about your account
Your IP address and mobile device identifiers (such as your device ID, advertising ID, MAC address, IMEI)
Data about your device, such as device name and operating system, browser type and language
Data we collect with cookies and similar technologies (see more below)
General location data
Precise geo-location data (GPS, with your consent)
Data about your use of the Service, such your interactions with our Apps to help us improve the useability of our Apps

Data we collect from our partners

Examples of data about you that we may receive from other services:

Data we receive if you link a third party tool with the Service (such as Facebook, WeChat or Google)
Demographic data (such as to determine the coarse location of your IP address)
Data to fight fraud (such as refund abuse in games or click fraud in advertising)
Data from payment systems to verify payment
Data for advertising and analytics purposes, so we can provide you a better Service

Why do we collect your data

To make the Service Work

To perform the contract, we process data necessary to:

Operate the Service
Provide and deliver products and services you request
Send you Service-related communications

To make the Service more suitable for our users

To provide a great Service to our users, we have a legitimate interest to collect and process necessary data to:

Develop and improve the Service and user experience
Manage our relationship with you
Provide social features as part of the Service
Cusdtomize your Service experience
Respond to your comments and questions and provide customer support
Provide you Sung Heroes offers in the Serivce as well as in other websites and services, and by email
Send you related information, such as updates, security alerts, and support messages
Enable you to communicate with other users

To keep the Service safe

In order to keep the Service and its social features safe, to fight fraud, and ensure acceptable use otherwise, we have a legitimate interest to process necessary data to:

Analyze and monitor use of the Service and its social features
Moderate chats either automatically or manually
Take action against fraudulent or misbehaving players

To analyze, profile, and segment

In all of the above cases and purposes, we may analyze, profile and segment all collected data.

Who can see your data

Apart from Sung Heroes, your data can be accessed by others in the following situations:

Partners working for Sung Heroes. These partners process your data only at and according to Sung Heroe's instructions to provide the Service, such as hosting, customer support, advertising, analytics, and fraud prevention.
In order to combat fraud and illegal activity, we may exchange data with other companies and organizations and provide it to public authorities in response to lawful requests. We may also disclose your data based on your consent, to comply with the law or to protect the rights, property or safety of us, our customers or others.
The Service includes features from our partners, such as social media interaction tools. A list of these partners is available at partner-opt-out These partners may access your data and operate under their own privacy policies. We encourage you to check their privacy policies to learn more about their data processing practices.

International Data Transfers

Our Service is global by nature and your data can therefore be transferred to anywhere in the world. Because different countries may have different data protection laws than your own country, we take steps to ensure adequate safeguards are in place to protect your data as explained in this Policy.

Your rights and options

Opt-out of marketing emails and other direct marketing.

You may opt-out of receiving promotional communications, such as marketing emails from us by following the instructions in such communications.

Opt-out of targeted advertising.

You can opt-out of interest-based advertising on mobile applications by checking the privacy settings of your Android or iOS device and selecting "limit ad tracking" (Apple iOS) or "opt-out of interest based ads" (Android). For more information, see also: partner-opt-out.

Access the personal data we hold about you.

If you request, we will provide you a copy of your personal data in an electronic format.

Your other rights.

You also have the right to correct your data, have your data deleted, object how we use or share your data, and restrict how we use or share your data. You can always withdraw your consent, for example by turning off GPS location sharing in your mobile device settings.

COOKIES AND SIMILAR TECHNOLOGIES

Like most online services, we and our partners use cookies and similar technologies to provide and personalize the Service, analyse use, target advertisements and prevent fraud. You can disable cookies in your browser settings, but some parts of the Service may then not function properly.

HOW DO WE PROTECT YOUR DATA

Security Safeguards

In order to help ensure a secure and safe user experience, we are continuously developing and implementing administrative, technical and physical security measures to protect your data from unauthorized access or against loss, misuse or alteration.

Data retention

We retain your data for as long as your account is active or as needed to provide you the Service. We will for example periodically de-identify unused user accounts. Note that if you ask us to remove your personal data, we will retain your data as necessary for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and enforce our agreements.

AGE LIMITS

We do not knowingly collect or solicit personal data about or direct or target interest based advertising to anyone under the age of 13 or knowingly allow such persons to use our Services. If you are under 13, please do not send any data about yourself to us, including your name, address, telephone number, or email address. No one under the age of 13 may provide any personal data. If we learn that we have collected personal data about a child under age 13, we will delete that data as quickly as possible. If you believe that we might have any data from or about a child under the age of 13, please contact us.